Disclaimer: The owners of this website may be paid to recommend Goldco or other companies. The content of this website, including any positive reviews of Goldco & other reviews, may not be neutral or independent. We may receive a commission from the companies we recommend. The content of this site is informational in nature and should not be relied upon without consulting an investment professional.

American Gold Exchange Review: Get the Details

You've decided to invest in gold and silver coins, but you have no idea where to buy from. Avoiding fraudulent companies is critical!

American Gold Exchange is an option, but is it a trustworthy dealer? We have spent hours researching American Gold Exchange to help our readers understand more about this company and its offerings.

At The Gold Information Network, we understand the importance of your financial choices and the trust you place in our insights. We conduct in-depth research on each company we review, evaluating its reviews, reputation, product offerings, fees, and history while meticulously comparing it with similar market products.

In a financial landscape where banks appear geared towards serving the wealthy, we hold reservations about these institutions, the monetary system, and politicians. We passionately advocate empowering individuals like you with greater control over their finances. We firmly believe that you should have the authority to shape your financial future independently, reducing your dependence on institutions and politicians.

The Gold Information Networks' Quick Summary & Opinion

We have been buying gold and silver from American Gold Exchange (AGE) since 2012. Overall, our experience has been very positive.

AGE offers a wide selection of gold and silver bullion products at competitive prices. Their website is easy to navigate and clearly lists current spot prices and premiums over spot for each product.
We appreciate AGE's commitment to customer service. Their representatives are knowledgeable and helpful when we have questions. Orders are processed quickly and shipped securely.
One thing we really like is that AGE offers a buyback program. They will repurchase metals they sold you at fair market prices. This provides peace of mind and liquidity.
In terms of drawbacks, AGE does have a $5,000 minimum for orders paid by check or wire. Smaller orders must be paid by credit card and incur a 4% processing fee. We usually save up to meet the minimum.
AGE is not the absolute cheapest dealer out there. You may occasionally find slightly better prices elsewhere. But we feel AGE's selection, service, buyback policy and reputation for integrity justify paying a small premium.
In summary, we consider American Gold Exchange to be an excellent choice for both new and experienced precious metals investors. We have always been treated fairly and plan to remain loyal customers. We recommend them highly.

Article Table of Contents show

What Should You Know About the American Gold Exchange?

The American Gold Exchange is a precious metals dealer headquartered in Austin, TX. The company offers a platform for dealer-to-dealer trading and direct sales.

American Gold Exchange offers a mixture of gold coins, silver coins, and IRA-approved coins. AGE is also a rare coin company. There is always something new on the website.

Beginnings

AGE opened its doors in 1998 and claims to be a leading national coin dealer. American Gold Exchange offers a wide range of precious metals because it pulls them from a vast network of suppliers. The company promises a customer-centric approach, but does it keep its promises?

Owners & Managers

Dana Samuelson is the President of American Gold Exchange. Jason McLerran is the Director of Operations for direct sales. One of the top customer service representatives in the precious metals market is John McDonald.

American Gold Exchange Reviews

If you genuinely want to learn about how American Gold Exchange work and how it serves its customers in the precious metals market, you should read American Gold Exchange reviews. We carefully research every consumer rating outlet until we find profile pages for the companies we are researching.

BBB

We found the first profile for AGE on the Better Business Bureau. Here, we discovered the company has been BBB-accredited since 2009.

American Gold Exchange has an A+ rating with a five-star rating based on only one customer review. There were no complaints on the BBB.

We also checked on Business Consumer Alliance but could not find a profile for this dealer-to-dealer trading company. We did find a profile page on Trustpilot.

Trustpilot

AGE has an excellent rating on Trustpilot, with 4.9 stars out of five based on 3,027 customer reviews. Around 96% of customers left five-star reviews. We will discuss the positives and negatives below.

Positive Reviews

Fast and straightforward purchase process
Low markup
Extra security
Patient employees
Great customer service and precious metals
Reputable company
Dependable company

Negative Reviews

Delays in getting a refund
More expensive prices
Shipping delays
Mishandled orders
Marred coins
Expensive shipping costs

As you can see, American Gold Exchange has a mix of good and bad reviews. Overall, it appears most people are happy with the services provided by AGE.

There have been some complaints, but most center around shipping delays. Only a couple of customers complained about damaged coins.

Pros & Cons

Pros

AGE offers a wide array of precious metals. We could not find gold jewelry for sale but found many metals approved for a precious metals IRA.
AGE sells directly to the public. You do not have to call and speak to anyone to buy old silver coins or classic gold coins. You can purchase gold and other precious metals 24/7.
You can reach a customer service representative 24/7. They are always there to answer your questions and provide information.
The American Gold Exchange guarantees its products and services. You have 14 days to return your purchases for a refund with no questions asked.
Unlike some other dealers, AGE works to provide a no-pressure sales approach. They will take as long as you need to understand through their dedicated phone line.
The company appears to offer great customer service. They provide services to dealers, seasoned investors, and first-time buyer customers.
AGE has extensive dealings with its customers. Many have bought gold and other valuables from the American Gold Exchange for over ten years. They will help you every step of the way when you buy gold and silver items.

Cons

There have been a few complaints against American Gold Exchange. Most of them revolved around shipping delays for gold and silver products, and some customers were unhappy with their purchases.
The company is not a nationwide company. It is a regional business that is primarily popular in Austin, TX. You can buy platinum bullion online from the business website or through the help of account managers by phone.
The business phones shut off after 4:30 pm, making getting information about orders and refunds challenging.

Is American Gold Exchange Trustworthy?

American Gold Exchange are gold and silver dealers who have set the gold standard. From our research, the company is a trustworthy dealer.

No company is going to meet the needs of every investor. American Gold Exchange reviews paint the picture of a solid company that attempts to serve its customers by offering a wide array of precious metals at a fair price. They even provide a cash-on-delivery option.

Gold and Silver Coins: Which Products Does the Company Offer?

American Gold Exchange has a range of precious metals to help people diversify their investment portfolios. You can purchase gold coins, silver coins, and other precious metals, including palladium coins. We will list some of the top coins and bars below.

Buy Gold Coins & Bars

American Gold Eagles
Australian Gold Kangaroos
American Gold Buffalos
Canadian Gold Maple Leafs
South African Gold Elephants
PAMP Gold

Buy Silver Coins & Bars

South African Silver Kruggerands
Peace Silver Dollar
British Silver Britannia
Austrian Silver Philharmonics
PAMP Silver Bars

Buy Platinum Coins & Bars

United States Platinum Eagles
Canadian Platinum Gold Maple Leafs
Valcambi Platinum Bars

Buy Palladium Coins & Bars

United States Palladium Eagles
Canadian Palladium Maple Leafs
Valcambi Suisse Palladium Bars

How to Buy on the American Gold Exchange?

It is easy to purchase gold coins from American Gold Exchange. You can purchase by phone if you want guidance or online if you are ready to buy precious metals alone.

American Gold Exchange accepts the following types of payments:

Bank wire
Cashier's check
Personal check
Credit cards
Money order
Cryptocurrency

You can only purchase up to $15,000 online with full payment made by credit card. If you use cryptocurrency, you are limited to $50,000 and must call to order precious metals.

You can purchase up to $50,000 in gold bullion coins online, place a 5% deposit down, and wait for your account to receive funds from one of the above. Any order placed over $50,000 must be completed via telephone.

If you want to meet in person, you must schedule an appointment with this precious metals dealer. AGE does not accept walk-in visits, and you cannot schedule an appointment to browse precious metals.

How do you sell on the American Gold Exchange?

American Gold Exchange is willing to buy precious metals. They are especially interested in United States coins and mint coins. There are a few steps you must follow if you want to sell your precious metals. You will need to email Dana Samuelson with the following information:

Denomination
Mint year
Mintmark
Grade
Certification-include information on the grade and authenticity
Used or new

After American Gold Exchange receives your email and reviews the coin information you provide, they will send you an approximate value estimate. Please note that this information is not final. The company must personally review gold valuables.

If American Gold Exchange determines they can purchase your gold items or silver items, they will ask you to mail in your items for review. You should never send bullion or coins without prior authorization from AGE.

How to Ship Your Gold, Silver, Palladium Coins, and Platinum Products to American Gold Exchange

The company wants to ensure your rare coins arrive safely, so they have specific rules in place. You should not ship through any other carrier but the United States Postal Service because UPS and other carriers will not deliver to post office boxes.

If your gold is valued between $5,001 and $50,000, ship by US Registered Mail only. Make sure you insure the package for its total value.

If your package is valued at $5,000 or less, you can send it via US Registered or Priority Mail. Again, you should insure your package for its total value.

You will need to create a packing list that includes the following information about your gold:

Your full name
Mailing address
Phone numbers for day and evening
A complete inventory list

Does the Company Offer a Guarantee?

The company focuses on its customers' 100% satisfaction. AGE offers a 14-day return period on all certified United States gold coins.

AGE offers a replacement policy for certain coins. It would be best to refer to the American Gold Exchange guarantee before buying products, including rare coins or silver bars.

AGE guarantees your satisfaction and will refund your money fully, minus shipping costs. You must call AGE to let them know your intentions before returning your American Gold Exchange products.

Your return package must be postmarked no later than 14 days after receiving your gold, silver, platinum, or palladium products. Make sure to insure your valuable items fully.

It is essential to get the mailing address information directly from the company. Some people mistakenly believe AGE has offices in San Diego. Do not confuse these two companies when sending your return bullion or other valuables to the business.

Does the American Gold Exchange Offer Precious Metals IRA Services?

American Gold Exchange does not offer precious metals IRA services in-house. They work with some of the top gold IRA custodians in the industry. The following companies are the custodians AGE regularly works with:

GoldStar Trust Company
Strata Trust Company
New Direction Trust Company

Age guarantees a seamless process. They will help you select your valuable items and will ship them directly to your chosen custodian. Your custodian will ship them to your depository, where they will be safely held until you decide to cash in your bullion.

Our Final Advice: Should You Trust the American Gold Exchange?

AGE is a decent company. They have primarily positive reviews. The company is not fraudulent. We feel their lack of gold IRA services may not work for some of our readers. There are better direct sales options out there, but AGE is not a bad dealer.

We recognize the significance of your financial decisions and the trust you place in us. We've done extensive research, examining reviews, reputation, products, fees, and history, ensuring you receive accurate insights.