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ICCoin Review (International Coin & Currency): Pros, Cons, All the Details

Have you been considering ICCoin for getting started investing in precious metals? Are you wondering what kind of company it is and what it offers? If so, this review is for you.

In our research, we tracked down customer reviews, poured over company records, and spent hours following ICCoin's history to determine if it is a business we can recommend to our readers.

We pulled out all the stops on this review and refused to sugarcoat any information found as we discovered first-hand knowledge in our research. At the end of this review, you will be given enough information to decide if ICCoin is right for your investment needs.

At The Gold Information Network, we understand the importance of your financial choices and the trust you place in our insights. We conduct in-depth research on each company we review, evaluating its reviews, reputation, product offerings, fees, and history while meticulously comparing it with similar market products.

In a financial landscape where banks appear geared towards serving the wealthy, we hold reservations about these institutions, the monetary system, and politicians. We passionately advocate empowering individuals like you with greater control over their finances. We firmly believe that you should have the authority to shape your financial future independently, reducing your dependence on institutions and politicians.

What Kind of Company is ICCoin?

ICCoin is a coin dealer that sells a wide array of coins, supplies, and collectibles. International Coins Currency sells coins from all over the world, and you can shop by category. They even offer ancient coin packages.

Investors have purchased collector coins from ICCoin for years, so we asked some of them what they thought of the service and were somewhat shocked. We will tell you more about what customers say later in this review.

Who Owns ICCoin, and Where is the Company Located?

ICCoin is located at 62 Ridge Street, Montpelier, Vermont 05602. This VT company has been in business for 48 years and has been accredited by the Better Business Bureau since 1987.

Richard W. Thurston is the president and CEO of the company and employs around 11 employees. The company says to call us at 1-800-451-4463 for orders.

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Ratings, Reviews, and Complaints

When we asked customers about ICCoin, people had a lot of opinions and were willing to share information openly. We also tracked down the business on the Better Business Bureau and other consumer rating sites. We left no stone unturned when finding information for you.

The Better Business Bureau

As mentioned above, ICCoin has been accredited by the Better Business Bureau since 1987. Currently, they have an A+ rating with no customer reviews. The company has had two complaints closed in the last three years and none in the last year.

We studied the two complaints against the company. One customer stated she had made a return and never received a refund. The owner of the company promptly replied and made things right.

Another complaint stated a customer had been overcharged. The owner responded that a glitch was happening in the system and that they would refund the money and make corrections to the site.

Yelp

After checking out the BBB website, we headed to Yelp to see what reviewers said about ICCoin. With our personal experience, fter reading the reviews, we have concerns. There were quite a few complaints. The following are some of the criticisms people have about the company:

1. The company does not buy coins.

2. ICCoin has poor customer service and rude representatives.

3. The description said the coins were uncirculated, and they arrived tarnished.

4. The company sent the order to the wrong address.

5. The company does not guarantee the order right away when placed.

6. ICCoin is guilty of false advertising.

Although there were two positives out of the many negatives, many people reading these customer reviews will be concerned, and we were too. We discovered in our own personal investment journey that customer service is of utmost importance.

Google Reviews

Our next stop was Google Reviews to find more customer reviews. ICCoin currently has 4.1 stars out of 5, based on nine customer reviews, as we directly observed. Most customers gave five-star reviews, but there were a couple of complaints.

One customer said they never received their order and could not get the company to answer the phone to get help. Another customer said they placed two orders, and the company made mistakes on both. The customer also stated their personal info was lost.

From the insights we gained, if you are going to purchase collectible coins from a company, you expect a certain level of professionalism and courtesy. It seems many customers have not been happy with their customer service experience.

For in-depth testimonials from customers who have done business with ICCoin (International Coin & Currency), click here.

Pros & Cons

Based on the research we have conducted, when reviewing any company, we like to share the pros and cons we have discovered. This section shapes our reviews and breaks down the good and the bad in an easy-to-read format. Before you buy coins from ICCoin, read the following:

Pros

Cons

Is ICCoin a Legit Company?

ICCoin is a legit company. You cannot remain in operation for 48 years without your fraudulent activities being discovered. The owners are committed to providing the best customer service.

Despite their best intentions, the customer service department needs an overhaul, according to many dissatisfied customers. Many people complain about a lack of response from the company. As we personally encountered, we have to agree with these complaints.

How Does ICCoin Work?

Buying coins and other currency from ICCoin is relatively easy. When you want to shop for coin packages or uncirculated coins, you will need to take the following steps:

1. Navigate the website and shop by category. You will find the categories on the left side of the website.

2. Select each of the products you want to order and put them in your cart.

3. When you are finished ordering coin products, click the shopping cart on the upper right side of the website.

4. Click on the checkout button.

5. You will be sent to set up an account if you are a new customer. If you already have an account, you can log in at this point.

6. You will need to select your payment method. ICCoin accepts several payment options, including the following:

  • PayPal
  • Mastercard
  • Visa
  • American Express
  • Discover


Although most people find it easy to navigate, you can call the 800 number for customer assistance if you have trouble placing an order. The representatives promise to help customers shop for coins and currency. Having personally tested a call, we found the representatives helpful, yet somewhat pushy.

Products and Services Offered By ICCoin

The company sells many coins, coin-collecting supplies, and special currency packages. The shop is always updated with new coin products.

The following are some of the categories you can shop from on the site. You can also search for your preferred purchase options.

  • Ancient Coins
  • Starter Sets
  • Commemorative Sets
  • Mint Sets
  • Proof Sets
  • Dollars
  • Half Dollars
  • American Eagle Coins
  • Dimes
  • Quarters
  • Nickels
  • Cents
  • World Coins

Collectible Products

As we navigated through the website, we discovered ICCoin also offers collectibles, including stamps, gold, banknotes, rounds, precious metals, coin jewelry, certified items, colorful currency and coins, and more. Many collectors trust ICCoin to help them invest in their collections.

Coin Collecting Supplies

If you are a coin collector, you will appreciate the collecting products the company offers to keep coins safe and display them properly. From storage boxes to coin collecting books, they have the products collectors trust to keep their collections pristine

Bargain Vault

Are you looking for a bargain to purchase? If so, ICCoin has them, based on our encounters with the website. This category is packed with coins, miscellaneous products, and supplies. Some of these items in the bargain vault are marked down by as much as 25%.

Does ICCoin Offer Precious Metals IRA Services?

It was disappointing to discover that ICCoin offers no gold IRA services. This site is more for collectors who want to store their precious metals at home.

They offer a range of coins and coin-collecting supplies. Based on our experience, if you are interested in a gold IRA, you should find a dealer who will ship directly to your depository.

When you purchase orders from ICCoin, they are shipped with insurance. Standard shipping is $6.95, and you will receive your coins in 10-14 days, depending on your payment method.

If you purchase over $499 worth of coins, your order ships for free. The shipping estimates do not include processing times for ordered pieces.

Canadian orders ship for $16.95 and take 3-4 weeks for delivery. International orders ship for $30 and take 3-4 weeks for delivery.

If you pay by credit card, the processing time can be 4-6 weeks. The company recommends using PayPal for a speedier shipping process.

Return Policy

Based on what we saw on the website, you have 30 days to review your coins with no risk. If you decide to return them, ensure they are in an unaltered condition and simply call for a return number or go to the website and click Return Items on the right side.

You will receive an email with detailed instructions for returning the coins. You will need to include information regarding why you are making the return. Include the invoice number and your name and contact information.

Make sure to package your return coins carefully and send them with insurance. If you purchased a set, the entire set must be returned. The company will not accept partial coin set returns.

ICCoin's Customer Service

Our research found the company's customer service department lacking. Many customers complain about being treated rudely. Some customers even said they were hung up on when calling with complaints.

As experience has shown us, a company is only as good as its customer service team. When purchasing coins from a company, you do not want to have to deal with rudeness and reps that are unprofessional.

What Makes International Coins Currency Unique?

International Coins Currency is unique because they offer one-of-a-kind coin finds from all over the world. They also stand out from other precious metal companies because of their generous return policy.

You will not find many companies willing to give you a full 30 days to return coins, based on our knowledge from countless hours of researching companies. The company has also been in the industry for a very long time which should make them trustworthy.

FAQ About ICCoin

We have taught you much about ICCoin and all the coins it offers customers. You know they consistently share product news and releases and that you can shop by category on the website.

Even though you are aware of this vast information, it's possible you still have further questions. The following are some of the top questions we have received about ICCoin and its offerings:

Is ICCoin a Safe Platform?

ICCoin is a safe platform. They are encrypted to protect your transmissions and payment information. The company also stores customer funds in a separate account for added protection against theft.

Does ICCoin Sell Legitimate Coins?

ICCoin sells legitimate coins. We have not heard from any customers regarding fakes. The coins are fully inspected and certified for authenticity.

Does ICCoin Buy Coin Collections?

Unfortunately, ICCoin does not buy coin collections. They only sell coins to customers. Some dealers will buy coin collections, and you can always sell to pawn shops.

Our Final Verdict

From our direct research fo this company, we believe ICCoin is a legitimate company and is not intentionally trying to scam anyone. We do feel their customer service approach needs an overhaul. A company is only as good as the way they treat customers, a fact we discovered early on in our research.

Through our journey, we found there are much better companies if you are interested in investing in precious metals. You must be careful when selecting a dealer for your precious metal purchases.

You must vet each one and ensure they are trustworthy. You also need to ensure they offer the best customer service possible. Ensuring these will make your purchase process much less stressful.

We recognize the significance of your financial decisions and the trust you place in us. We've done extensive research, examining reviews, reputation, products, fees, and history, ensuring you receive accurate insights.