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JM Bullion is a top name in the precious metals industry, but that does not mean they are the best. The company makes a lot of promises, but it is important to determine if they live up to their customer satisfaction claims.
This comprehensive review will provide you with all the information you need. We will answer your top questions and help you understand what JM Bullion offers and what you can expect from its services. Ultimately, we will give you our final verdict to help you choose wisely for your investment needs.
At The Gold Information Network, we understand the importance of your financial choices and the trust you place in our insights. We conduct in-depth research on each firm we review, evaluating its reviews, reputation, product offerings, fees, and history while also meticulously comparing it with similar market products.
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JM Bullion, founded in 2011, is a precious metals retailer headquartered in Dallas, Texas. The company is one of the most famous names in the industry, yet it has had its fair share of controversies.
JM Bullion claims to be the price leader and ships over 60,000 orders monthly, including those sent to Canada. They help people invest in precious metals and offer a variety of service options.
JM Bullion's parent company is A-Mark Precious Metals. A-Mark bought JM Bullion in 2021, but the two have been working together since 2014. A-Mark wanted to help JM Bullion rise to new heights and serve more consumers with a forward-thinking approach.
Based on our personal experience researching precious metals companies, customer reviews are essential for studying how retailers operate. Companies that provide great service are usually going to have more positive reviews than negative ones.
We checked the Better Business Bureau company profile page and found accreditation and an A+ rating. JM Bullion has 4.58 stars out of 5, with around 446 customer reviews. They have also had over 200 complaints in the last three years. These are concerning numbers!
Our research team also found JM Bullion on Trustpilot. They have an excellent rating of 4.6 out of 5 and 1,385 customer reviews. Around 79% of reviewers left a five-star rating, but 13% left one star.
We offer information on the subjects of customer reviews below:
Pros
Cons
JM Bullion is a legit business. The company has been around since 2011 and has many glowing customer reviews, though it also has negative reviews and complaints.
We advise proceeding cautiously until you know more about their business principles. You deserve the best when investing your hard-earned money.
After testing the website, we found that one of the positive things about JM Bullion is that it has a wide selection of precious metals. We list some of our personal favorites below:
JM Bullion has many gold and silver products, too many to name all. We enjoyed looking at the selection and seeing pieces we had not seen from other retailers.
The site is well-organized and easy to navigate, with tabs that help you find the metals you want and a search bar that makes finding specific coins, bars, and rounds easier.
The company sells more than gold and silver. You can also find precious metals like palladium and platinum.
We explored the website and found copper, niobium, zirconium, and indium. These finds would interest many collectors who like to go beyond buying only gold and silver.
JM Bullion offers precious metals IRAs for investors. They have partnered with New Direction IRA to provide customers with custodianship services.
JM Bullion also offers depository storage through a partnership with TDS Vaults. They will walk you through the entire process, whether you need to open a new IRA or have an existing one and want to roll over funds.
While visiting the JM Bullion website, we immediately realized that you can open an account and begin buying without calling a representative.
JM Bullion lists the prices for its gold and silver bullion. You can add items to your cart and checkout with ease.
They offer free shipping. Some customers say JM offers quick shipping, but others complain of delays. They promise transparency in their fees and provide the following information:
JM Bullion accepts the following payment options: Visa, MasterCard, American Express, and Discover debit and credit cards. They also allow you to pay with a bank wire or personal check.
With customer satisfaction in mind, they simplify the checkout process and offer free shipping.
Here are the steps for selling your gold to JM Bullion:
Some JM Bullion reviews mention problems selling gold and other precious metals. We read about a couple of customers whose packages were lost when sent by the post office. Selling your precious metals should be as simple as purchasing them.
JM Bullion is secure. They transmit all information through SSL provided by Trustwave. All information is sent encrypted, so you do not have to worry about sharing your payment information when you make a purchase.
JM Bullion has never sold fake gold. Although there have been rumors, we could not find any legitimate claims. We will update this review should we find evidence.
JM Bullion purchases gold, silver, platinum, and palladium directly from government mints, so you can rest assured your purchases are genuine.
Most customers are pleased with the good selection of gold, silver, platinum, and palladium offered by JM Bullion.
Many companies in the precious metals industry can help you purchase gold, silver, platinum, and palladium. JM Bullion is a big name in the industry, and they've been around for many years.
We are impressed with their selection, including the unique finds they offer. Reading most reviews has shown the company works to provide excellent service, though we need to address some complaints.
We believe JM Bullion needs to improve its order processing. Many customers have complained about dropped orders and long refund processing times. Lost packages are also a problem, but this falls more on the shipping provider than JM Bullion.
Overall, JM Bullion appears to be a decent company. With a few tweaks to its shipping and customer service models, it could possibly be great.
In our experience in the precious metals industry, we believe our readers may have better options.
We invite you to read our many reviews and use our helpful comparison charts to see how each company compares against the best. Read customer reviews and talk to people who have bought previous orders from JM Bullion before you purchase precious metals.
We recognize the significance of your financial decisions and the trust you place in us. We've done extensive research, examining reviews, reputation, products, fees, and history to ensure you receive accurate insights.
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