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New Direction Trust Company Review: Pros, Cons, Comprehensive Analysis

Investing in a precious metals IRA offers many benefits. It can help you diversify your investments and protect your money for the future. These accounts also come with tax advantages, making them more attractive to many investors. It only takes a few seconds to open an account online. Once funded, you can use your account to begin investing in the future with tax advantages.

Unlike traditional individual retirement accounts, precious metal IRAs are backed by tangible investments like gold, silver, platinum, and palladium. However, you can also invest in ETFs, gold mining stocks, and mutual funds. Precious metals tend to fare well during economic periods of instability. Typically, when the dollar devalues, gold holds its own, sometimes rising in value.

You need a trusted IRA custodian if you plan to invest in a gold IRA. We will explore New Direction Trust Company, one option available to investors. Is a Direction IRA right for your needs? We have uncovered all the facts and plan to deliver them to you in an easy-to-follow order. Read until the end to get our final assessment of this IRA custodian and determine if you can trust them with your assets.

At The Gold Information Network, we understand the importance of your financial choices and the trust you place in our insights. We conduct in-depth research on each company we review, evaluating its reviews, reputation, product offerings, fees, and history while also meticulously comparing it with similar market products.

In a financial landscape where banks appear geared towards serving the wealthy, we hold reservations about these institutions, the monetary system, and politicians. We passionately advocate empowering individuals like you with greater control over their finances. We firmly believe that you should have the authority to shape your financial future independently, reducing your dependence on institutions and politicians.

The Gold Information Networks' Quick Summary & Opinion

We reviewed New Direction Trust Company, a self-directed IRA custodian founded in 2003 and based in Louisville, Colorado.

  • The company offers various account types, including Traditional IRAs, Roth IRAs, SEP IRAs, SIMPLE IRAs, and Individual 401(k) plans.
  • New Direction allows investments in a wide range of alternative assets, such as real estate, precious metals, private equity, and cryptocurrencies.
  • We found their fee structure to be transparent, with a $100 annual account fee and additional fees based on the type and number of assets held.
  • The company provides educational resources, including webinars, videos, and articles, to help clients understand self-directed investing.
  • New Direction has received positive customer reviews, with many praising their customer service and knowledgeable staff.
  • We noted that the company is a member of the Retirement Industry Trust Association (RITA) and is regulated by the South Dakota Division of Banking.
  • We believe New Direction Trust Company is a reputable and established self-directed IRA custodian with a solid track record.
  • We appreciate their transparent fee structure and wide range of investment options.
  • In our view, their educational resources are valuable for investors new to self-directed IRAs.
  • While we think they offer good service, we recommend that potential clients compare their offerings with other custodians to ensure they find the best fit for their needs.
  • Overall, we consider New Direction Trust Company to be a strong option for investors looking to diversify their retirement portfolios with alternative assets.

What Kind of Company Is New Direction Trust Company?

New Direction Trust Company is an IRA custodian. They help clients open self-directed IRAs and invest in a wide array of options, including precious metals like gold, silver, platinum, and palladium.

The business opened its doors in 2003 to provide Direction IRA services to clients who want to invest in their futures. New Direction Trust Company started as a franchise working out of the founder's basement and later became an independent brand. They help you diversify your investment portfolio with help from their administration team.

Owners & Management

  • Bill Humphrey is the CEO and co-founder.
  • Catherine Wynne is the President and co-founder.
  • Jessica Loza is the COO.
  • Clay Malcolm is the Chief Business Development Officer.

Office Locations & Contact Information

The company's offices are located at:

1070 W Century Drive

Louisville, CO 80027

877-742-1270

New Direction Customer Reviews

Reading customer reviews is critical before working with companies and investing money in an IRA. Asset protection begins with reading customer reviews to learn more about customers' experiences with New Direction and its staff. These reviews can give insight into what you can expect from the company's services.

New Direction Trust Company has a profile page on the Better Business Bureau and is accredited with an A+. The business has 4.88 stars out of five and 136 customer reviews. There have been 16 customer complaints in the last three years and 5 in the last year.

Positive Reviews

  • Employees respond to questions with patience and knowledge.
  • They offer excellent communication.
  • They are prompt and highly responsive.
  • The associates are very friendly and professional.


Negative Reviews and Complaints

  • The customer did not receive invoices for depository services, and his bill went unpaid for a year. The company liquidated his metals to pay the bill without his knowledge.
  • A customer experienced delays of over eight weeks for a distribution request.
  • A customer complained about being charged extra for check transfers.
  • Customers also complain about being unable to get a human on the phone to ask questions.


Most people seem happy with their experience with New Direction Trust Company. Still, a common complaint was that the company took too long to respond to questions and handle distribution requests.

Pros & Cons

Pros

Cons

What Services Does New Direction Trust Offer?

NDTC is a self-directed IRA custodian that helps customers invest in various investment vehicles, including precious metals, real estate, stocks, and securities. They handle all the details of managing your IRA account, including shipping your precious metals to a chosen depository.

A Breakdown of Fees

NDTC offers full disclosure of its fees. The only fee not listed on the website is the depository fee, which a third party provides. We break down the fees below:

  • Application fee
  • Solo 401(k) $390 annually
  • Roth conversion $95
  • Special services $150 per hour
  • Late fee $40 per month
  • Real estate $390 annually
  • Mortgage on real estate $275 per asset
  • Express processing $500


We encourage you to read the terms and conditions to ensure you understand the fee structure. A few customers have complained about unknown fees being charged. Taking a few seconds to read this information can save you headaches later.

How to Get Started With New Direction Trust Company

Only a few steps exist to invest in precious metals through a Direction IRA. In our research for this review, we found the following information on the company's website:

  1. Open the account. The company promises it only takes about 15 minutes online.
  2. You can fund your account through a rollover, transfer, or contribution. Remember to check the fee schedule before you send your payment.
  3. Choose your investment, and complete the paperwork to finish the process.
  4. Manage your account through the online platform and watch your assets grow.

How Does New Direction Trust Company Compare to Others in the Industry?

NDTC works about the same as most other custodians, though it may lack the experience of some companies. Its fee structure compares fairly well to others, though some customers complain about unexpected fees. NDTC has a solid rating and accreditation from the Better Business Bureau and mostly positive customer reviews.

Our Final Assessment: Should You Trust New Direction Trust Company?

Based on our extensive research, we believe NDTC is a good company. There have been some minor complaints but no major red flags that would cause us to give NDTC a failing grade.

As always, we highly recommend conducting further research. The company's fees are on par with those of some other custodians but may be higher than others. At least they provide a complete and transparent breakdown of their fees.

We have reviewed countless companies and offer the information we find to our readers to help them make wise investment choices. We invite you to read our reviews on various custodian trusts in the precious metals industry. Learn more about their services and compare NDTC to others. Protect your assets by ensuring you research carefully and make an informed decision.

We recognize the significance of your financial decisions and the trust you place in us. We've extensively researched reviews, reputation, products, fees, and history, ensuring you receive accurate insights.

Amidst a financial landscape where banks often favor the wealthy, we believe it's time you take control.