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Orion Metal Exchange Reviews: Pros, Cons, Fees & More

We want you to take control of your finances and consider your options for diversification with precious metals. Finding the right retailer to purchase and seek precious metals IRA services from can be stressful. After all, placing your money into the wrong hands can bring about significant losses.

Orion Metal Exchange has existed for a few years. Although the founders have over 40 years of combined experience in the precious metals retail market, we must investigate its operations to determine its trustworthiness.

We promise to deliver all the facts from our investigation in this Orion Metal Exchange review. Use our comparison charts to see how Orion compares to its competitors like American Hartford Gold. Read until the end to get our final verdict on the company!

At The Gold Information Network, we understand the importance of your financial choices and the trust you place in our insights. We conduct in-depth research on each company we review, evaluating its reviews, reputation, product offerings, fees, and history while also meticulously comparing it with similar market products.

In a financial landscape where banks appear geared towards serving the wealthy, we hold reservations about these institutions, the monetary system, and politicians. We passionately advocate empowering individuals like you with greater control over their finances. We firmly believe that you should have the authority to shape your financial future independently, reducing your dependence on institutions and politicians.

The Gold Information Networks' Quick Summary & Opinion

We conducted an in-depth review of Orion Metal Exchange, a precious metals retailer founded in 2017. The company offers buying, selling, and exchanging precious metals, as well as gold IRA services.

  • Orion Metal Exchange has an A+ BBB rating and mostly positive customer reviews praising their customer service. However, we found a couple complaints about continued charges after cancellation.
  • In our personal experience, Orion's website is easy to use but a bit outdated. We like that they offer free educational materials. However, they don't list exact product prices online, requiring customers to call for quotes.
  • When we called Orion Metal Exchange, the reps were knowledgeable and patient in answering our questions, though there was a mild sales pitch. We felt they were genuine in wanting to help.
  • We think Orion holds its own against many top gold IRA companies, but may not suit everyone. Experienced investors may prefer to purchase online without a sales pitch.
  • We don't feel Orion isn't as transparent with pricing as they claim.

What Is Orion Metal Exchange?

Orion Metal Exchange opened in Los Angeles, California, in 2017. The company offers customers the opportunity to buy, sell, or exchange precious metals. For gold IRAs, the company ships directly to your chosen depository program or your home if you prefer a private collection.

The company says its success hinges on the success of its customers. They have a dedicated in-house IRA team to guide customers in opening an Orion Metal Exchange IRA.

How Can You Contact the Company?

You can contact Orion Metal Exchange by calling 800-559-0088 Monday through Friday from 8 a.m. to 5 p.m. Pacific time. You can also email support@orionmetalexchange.com with general questions or requests for information.

You can complete the contact form on the Orion Metal Exchange website. After you fill out the form, a company representative will call you.

Orion Metal Exchange Review: What Are Customers Saying?

In our hands-on experience, checking consumer rating sites gives deep insight into a company's operations. Pay attention to poor ratings on these sites.

We research company ratings on the Better Business Bureau, Consumer Affairs, Consumer Business Alliance, and Trustpilot, among others.

Orion Metal Exchange has an A+ rating on the BBB and received accreditation in 2021. The company has a perfect five-star rating with 55 customer reviews. Currently, Orion has only two customer complaints.

Most customers are happy with Orion's services. The customer service team received glowing reviews. Representatives help customers make sound decisions and answer questions patiently.

Some companies in the precious metals industry lack the customer-centric approach of companies like Orion Metal Exchange.

Although there are two complaints on the BBB, we could not view them. Some people keep their complaints private; sometimes, the BBB removes them.

The company has 4.9 stars out of five on Consumer Affairs. Around 92% of customers left five stars, with only 5% of the ratings three stars. We could not find a business profile page for Orion on Business Consumer Alliance.

Orion Metal Exchange's average rating on Trustpilot is 4.9 stars out of five. Around 93% of reviewers left five stars, while <1% left one-star ratings.

We discovered two customer complaints that stated the company continued to charge them even after they canceled. One customer said they may need a lawyer to stop the charges.

Pros & Cons

Pros

Cons

Is Orion Metal Exchange Legit?

Orion Metal Exchange is a legitimate company with many years of combined experience in the precious metals industry. However, just because the company is legit does not mean it is the best.

Our Personal Experience with Orion Metal Exchange

We make it a habit to interact with companies as much as possible during the review process. We first visit the website to determine its usability and see the company's offerings.

The Orion Metal Exchange has an easy-to-use website, though it seems outdated compared to other companies we have reviewed. The company offers free educational materials, and you can sign up for a free investor kit.

Although Orion Metal Exchange lists a price range for each product, it does not offer an exact price. You must click “I'm Interested,” and they urge you to contact the customer support team to get a price quote and lock it in with a purchase.

A call to the company allowed us to ask questions and gain information. Though there was a bit of a sales pitch, it was not aggressive.

The company representatives seemed knowledgeable about precious metals IRAs and were patient with us as we inquired about Orion Metal Exchange prices.

If you are considering Orion Metal Exchange, we recommend calling the company and talking to a precious metal IRAs expert. Please do not go by our opinions alone. Drawing from our personal expertise, company reps seem genuine and happy to help.

What Precious Metals Does Orion Offer?

Orion Metal Exchange has plenty of physical precious metals for direct purchase or an Orion Metal Exchange IRA. The physical assets inventory changes often, but there are popular standards you can expect to find available.

Gold

  • Gold American Eagle
  • Gold Canadian Maple Leaf
  • Gold Great Britain Queens Beast
  • Gold Rose Crown Guinea
  • Gold Royal Canadian Mint Polar Bear
  • Gold Proof Sets

Silver

  • Silver American Eagle
  • Silver Canadian Maple Leaf
  • Silver Royal Canadian Mint Arctic Fox
  • Silver Rose Crown Guinea
  • Silver Great Britain Spade Guinea

Silver

  • Platinum American Eagle
  • Platinum Canadian Maple Leaf
  • Platinum Striped Marlin
  • Platinum Bottlenose Dolphin
  • Platinum Emporer Penguin
  • Platinum War of 1812

Palladium

  • Palladium Maple Leaf
  • Palladium American Eagle

Orion Metal Exchange lacks palladium bars and coins but has a steady supply of other precious metal products. Stock availability and prices change often, so Orion recommends you call to check availability.

How Does Orion Compare to Other Precious Metals Companies?

From our extensive research, Orion Precious Metals holds its own against many of the best gold IRA companies, but they may not be for everyone. Orion Metal Exchange offers plenty of precious metals to help you diversify your investment portfolio.

Some investors will not like the fact that they cannot purchase online. Many investors, especially experienced ones, prefer skipping the sales pitch. This makes sense because many companies have pushy sales approaches.

Although Orion promises full transparency, we directly observed they are not as transparent as promised. We would have liked to have the option of purchasing online or calling for further assistance and investment advice.

How to Buy Gold & Silver From Orion Metal Exchange

Unlike other companies, you cannot simply pick a product and check out on the website. You will need to go through a few steps to purchase precious metals.

  1. View the inventory on the Orion website and list those you like. If you are not investing in a precious metal IRA, you can invest in any coin. If you plan to open an IRA, you must contact Orion's IRA department.
  2. Fill out the contact form or call Orion Metal Exchange. They will guide you through ordering and paying for your precious metal investments.
  3. If you are not purchasing through the gold IRA service, they will send your purchases to your home. The precious metal dealers will ship directly to your chosen depository as a part of your precious metal IRAs.
  4. You must pay for your purchases through a wire transfer, check, or ACH payment. Once your purchase ships, you will receive an invoice and further information.
  5. Your order will ship with full insurance, and you will receive a tracking number to track your gold coins.

How to Open a Precious Metals IRA with Orion

Opening a precious metals IRA is similar to making a private purchase, though there are a couple of extra steps. Orion Metal Exchange offers several precious metals IRA experts to guide its customers.

  1. Review Orion's inventory of IRA-approved precious metals.
  2. Call the Orion Metal Exchange IRA Department or fill out the contact form to schedule a call from a representative.
  3. They will help you roll over from your existing retirement account or open a new gold IRA.
  4. The IRA expert will guide you on purchasing IRA-approved precious metals like gold, silver, platinum, and palladium for your gold IRA. They will also help you choose one of their custodian partners to facilitate the transaction.
  5. You must choose a depository because the IRS will not allow you to store your gold IRA metals at home. Orion Metal Exchange offers precious metal storage through its partnered depositories.

Prices, Fees, & Minimums

There is a $10,000 minimum investment to roll over from an existing IRA. You will pay $250 for account setup fees and $100 a year for secure storage options. The annual custodian fee hovers around $90 per year, depending on your chosen company.

As previously mentioned, Orion Metal Exchange is not very transparent with its prices for precious metals. Each coin lists a price you may pay, but that does not guarantee transaction pricing.

Why Should You Invest in Precious Metals?

People invest in precious metals for many reasons, including having plenty of money for retirement living. You can diversify your investment portfolio with your retirement accounts and enjoy tax advantages.

Seek help from a tax advisor before proceeding. Consider the following reasons for investing in precious metals.

  • Precious metals hedge against inflation.
  • Gold and silver are highly liquid.
  • Gold has intrinsic value.
  • Gold prices tend to rise when the dollar falls.
  • Tax advantages make investing in precious metals attractive.
  • Use a traditional IRA or self-directed IRA.
  • Choose between many precious metals, including gold bullion bars or bullion coins.


Investing in precious metals offers many options, including physical assets, EFTs, mining stocks, futures, and IRA accounts. Companies like Orion Metal Exchange can help you understand the tax deferment benefits.

Orion Metal Exchange FAQ

Although we attempt to be as thorough as possible in our reviews, we understand you may have further questions. The following are questions our readers ask. We will answer these questions based on the insight we have gained from research.

Orion Metal Exchange stores your precious metals through its partnerships with the best depositories in the industry. We could not find information on the company's partnerships, but Orion Metal Exchange states customers can freely choose a depository.

Jacob Blalock owns Orion Metal Exchange and serves as its current CEO. He is also the founder of Patriot Gold Group and a former account executive with Lear Capital.

If you are not investing in a precious metal IRA, you can store your precious metals at home. However, investing in one requires you to store your gold in an IRS-approved depository.

When storing your precious metal investments at home, consider a secure storage space or putting them in a bank vault or safe deposit box. Storing gold at home presents a theft risk. Take extra precautions to preserve your precious metals and ensure their safety.

Our Final Verdict

Among gold IRA companies, Orion Metal Exchange offers highly rated services for precious metal IRA investments.

Calling Orion Metal Exchange gives you one-on-one advice from a precious metal expert who can help you purchase IRA-eligible metals for your IRA accounts.

Although Orion Metal Exchange seems like a decent company with an excellent customer service rating, you should consider all options before deciding on the entire process.

We invite you to use our comparison charts and read our other reviews. Before investing in precious metals, you must educate yourself.

Choose a company offering extensive guidance for your IRA account, especially if you are new to these investments.

We recognize the significance of your financial decisions and the trust you place in us. We've done extensive research, examining reviews, reputation, products, fees, and history to ensure you receive accurate insights.