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US Gold Bureau: Review, Complaints, Ratings & More

Based on what we have personally seen, Gold Bureau opened its doors in 2003 with the goal of providing precious metals to its customers. In 2008, the company changed ownership. Lone Star Tangible Assets is the parent company of US Gold Bureau and was asked to construct the Texas Bullion Depository.

This company is reported to offer some of the best prices and customer service in the industry, but do they deliver? If you want to learn the answer to this question and more, continue reading the facts we discovered based on our personal research.

At The Gold Information Network, we understand the importance of your financial choices and the trust you place in our insights. We conduct in-depth research on each company we review, evaluating its reviews, reputation, product offerings, fees, and history while meticulously comparing it with similar market products.

In a financial landscape where banks appear geared towards serving the wealthy, we hold reservations about these institutions, the monetary system, and politicians. We passionately advocate empowering individuals like you with greater control over their finances. We firmly believe that you should have the authority to shape your financial future independently, reducing your dependence on institutions and politicians.

The Gold Information Networks' Quick Summary & Opinion

We are reviewing the US Gold Bureau, a company that sells gold and silver coins and bars.

  • US Gold Bureau has an A+ rating with the Better Business Bureau and has been in business for over 15 years.
  • The company offers competitive pricing on precious metals and has a wide selection of products, including gold and silver coins from various mints.
  • US Gold Bureau provides secure shipping and insurance for all orders.
  • In our opinion, the company has a user-friendly website that makes it easy to browse and purchase products.
  • We believe that the US Gold Bureau has a knowledgeable and friendly customer service team that can assist with any questions or concerns.
  • The company offers a buyback program for customers who wish to sell their precious metals back to them.
  • We give the US Gold Bureau a positive review and recommend them as a reputable source for purchasing gold and silver coins and bars.

What Kind of Company is US Gold Bureau?

US Gold Bureau is a service that supplies investors with gold, silver, palladium, and platinum coins and bars. Those wanting to invest in precious metals will find an expansive inventory of singular coins and high-end gold sets.

The goal of USGB is to help bring honesty and trust to a sometimes tarnished industry. The company quickly writes they want to be the best in the industry and offer value to its customers.

Ratings, Reviews, & Complaints

If you are here to learn about the ratings and complaints for US Gold Bureau, you have come to the right place, as we have personally explored this company in depth. When we research gold companies, we dig deep to find out what consumer rating sites say, along with shoppers. In this review, we want you to know everything.

Our first stop was the BBB. We discovered USGB has an A+ rating and 3.84 stars out of 5. There have been 15 customer complaints filed in the last three years, with two in the last two months.

As evidenced by our own research, the following are some of the key customer complaints filed against USGB:

  • Buyers received damaged items.
  • Some investment coins had deep abrasions.
  • People dealt with many unreturned calls regarding their investments.
  • The coinage value was not what was promised.
  • The sellers did not receive back the bars they sent to the company.
  • Reviewers felt conned into purchasing.
  • Some were not satisfied with the level of customer service.
  • The Gold Bureau canceled orders without warning.
  • Some consumers were disappointed when they finally received their orders because they were not in the correct quantity. Some customers had this happen with multiple purchases.

We also checked with Business Consumer Alliance to learn more about the company. At present, USGB has an AAA rating and no customer reviews.

Google Reviews for USGB currently has 4.0 out of 5 stars. The above complaint subjects should be concerning, even though we realize no company can make every customer happy.

Is US Gold Bureau a Scam?

Gold Bureau is definitely not a scam. USGB is legitimate and does operate to offer value to its customer base. Although they are not a scam, that does not mean USGB is the right company for your investing needs.

Before getting involved with any business, you must have the representatives explain your options in full detail. Ask pertinent questions and determine if USGB is right for your needs. You can reach reps on the phone during normal business hours.

What Does US Gold Bureau's Website Offer?

Our first thought regarding the website was that it was attractive and easy to navigate. You can search by mint or type of coin using the navigation bar at the top of the page.

The website offers articles on numerous topics that revolve around buying precious metals. Many people find these articles extremely helpful in allowing them to gain knowledge.

The website caters to both new investors and those who are seasoned in buying silver and gold. Through our hands on experience, we believe you will likely find value in the articles and learn something new, even if you buy a couple of pieces and move on. 

How Do You Buy Precious Metals From US Gold Bureau?

You have a couple of options when purchasing from the company. Most companies require you to call to order, but USGB also allows purchasing online. As our experience has shown us, this is rare.

Simply search for your ordered brand by mint or type. Add items to your cart, and then go through the checkout process. Pay for your items via debit or credit card, and complete the sale.

Who Can Purchase From US Gold Bureau?

Anyone can purchase from USGB. The company has a range of customer types, including investors, dealers, collectors, brokerage houses, and banks. You can buy a single item, such as a special collector coin, or in bulk.

Unlike some companies, USGB does not push people toward a sale. You do not even have to talk to a rep to buy your selections.

Does the Company Offer Any Discounts?

USGB does not expressly offer discounts on its website. As we directly observed, USGB, we discovered some people were offered discounts on bulk orders.

We could not find links to any discounts, so we highly recommend calling on the phone and asking about discounts and promotions on precious metals before buying.

How Does US Gold Bureau Ship Orders?

Orders for precious metals are shipped via USPS or FedEx. Each package is insured to protect your investment. In most cases, signatures are required before receipt, especially on large orders of great value.

Silver and Gold Coins Offered By US Gold Bureau

In our own dealings with the company, we found USGB offers a range of products for investing in precious metal IRAs or personal collections. To date, you will discover the company also offers many gold and silver bars. The following are some of the coins available for investing:

  • One Ounce Krugger and Coin
  • High Relief Coins
  • Commemorative Coins
  • One Ounce Kangaroo Coins
  • American Eagle Silver Coins
  • America the Beautiful Bullion
  • Private Rounds
  • International Bullion
  • Buffalo Bullion


These are but a few of the choices available on the website. You must check the value of these before buying, so you know what kind of markup is being charged, from the experiences we have personally had.

Have a representative explain the price if you are still deciding to invest. They should be more than happy to explain their prices and fees. If USGB does not answer your questions, you should choose another dealer.

Gold IRA Services Offered By US Gold Bureau

USGB helps its clients invest in gold IRAs. They make the process simple. You will have to call an agent to start the process. They take care of the paperwork and answer their clients' questions.

Having personally interacted with the company, USGB offers a free consultation appointment with no strings attached. They will teach you about metals investing and help you start the process as soon as you are ready.

You have options for investing in an IRA, but it is important to remember that you will need a third-party depository to store your bullion. Since building the Texas Bullion Depository, USGB can now offer safe and secure storage options for its clients.

Why Should You Invest in a Gold IRA?

Many people do not realize they can buy gold with a traditional or Roth IRA. There are many reasons you should consider investing in precious metals. From what we have personally handled with our investments, regard the following before getting started with the US Gold Bureau.

  1. Gold and silver act as hedges against inflation. These precious metals usually retain value, even when the economy begins to tank.
  2. Many people want to buy precious metals because they allow for portfolio diversification. Diversifying your investment portfolio helps reduce the risks of losing everything in the event of a stock market crash.
  3. People also seek gold because it will always be accepted in any country as currency. In times of turmoil, gold can be used in place of paper money.
  4. A gold IRA offers tax advantages to investors. When investing in a gold IRA, you put in tax-protected money.


Buying gold from any dealer, including the US. Gold Bureau, can give you a great return on your investment. When you buy metal, you are making a sound choice for the future.

Gold helps secure your retirement accounts for greater financial freedom in the future. Many people these days are worried about retirement. With Social Security becoming depleted at a lightning-fast rate, there are reasons for concern.

If your 401K is losing money daily or you have not even thought about retirement, now is the time to start. Metal is becoming increasingly popular among investors, both new and seasoned.

Bullion will help you diversify your investments and have greater financial stability for the future. Please do not take our word for it. Research yourself, and learn what some of the most-respected investment experts are saying.

FAQ About US Gold Bureau

Through our hands on experience, we have tried to be as thorough as possible with this US Gold Bureau review because we want our readers to have all the facts they need to make an informed decision. You need a trustworthy dealer to handle your hard-earned money when buying metals.

Be very careful who you select. The following answers some of the top questions people ask about the US Gold Bureau and buying gold.

Is the United States Gold Bureau a Legitimate Company?

The US Gold Bureau is a legitimate business. USGB has been in operation since 2003 and has a solid reputation in the industry. USGB does have some complaints we feel warrant concern.

Make sure you research any dealer carefully before getting started buying gold bars or any other precious metals from companies like US Gold Bureau.

Who Owns US Gold Bureau?

The US Gold Bureau is owned by its parent company, Lone Star Tangible Assets. The CEO of USGB is Boots Crossley.

How Much Gold Can You Buy Without Reporting it to the IRS?

You will only need to report to the IRS when purchasing precious metals under certain circumstances. The precious metals must have a specific fineness rating, such as .995, and you must buy a kilo or more.

Can I Sell My Gold to the U.S. Government?

Unfortunately, the United States government does not buy gold from its citizens. The United States Mint does not buy from citizens, but they sell coinage through dealers.

Our Final Verdict

As our experience has shown us, you will never find a perfect provider. Although USGB is not a scam, we are uncertain about their services. We expect every dealer to have some complaints, but these are concerning to us.

We cannot recommend USGB to our readers. Although they are not a bad company, we feel you deserve better. There are far greater options available in the industry.

We recognize the significance of your financial decisions and the trust you place in us. We've done extensive research, examining reviews, reputation, products, fees, and history, ensuring you receive accurate insights.

Amidst a financial landscape where banks often favor the wealthy, we believe it's time you take control.